Booking Terms and Conditions

Methods of Payment

– Heart & Sol Tours accepts Visa and MasterCard
All tour prices are in CAD dollars and are subject to applicable taxes.

Booking Deposits

Individuals (defined as 5 or less guests)
– 100% of booking price is required at time of booking to hold reservations.

Small Groups (defined as 6-16 guests)
– 50% deposit required at time of booking to hold reservations.
– Remaining balance is due 14 days prior to tour date.

Large Groups (defined as 17 or more guests)
– 50% deposit required at time of booking to hold reservations.
– Remaining balance is due 30 days prior to tour date.

Cancellation Fees

Individual Cancellations
Tours of 5 or less guests may be cancelled up to 72 hours prior to departure with a cancellation fee equal to 20% of the total booking price.

Small and Large Groups
Cancellations made 30 or more days prior to tour date will result in a fee equal to 20% of the total booking price.
– Cancellations made 15-29 days prior to tour date will result in a fee equal to 30% of the total booking price.
– Cancellations made 14 or less days prior to tour date will result in a fee equal to 50% of the total booking price.
There will be no refund for any tour cancelled within 48 hours of the tour date.

Tour Inclusions/Exclusions

All venue fees, bottled water and light snacks are included in the booking price. Additional expenses for guests/groups are limited to meals (unless prearranged), any purchases and gratuities.

Safety

Heart & Sol Tours Inc. is committed to providing our guests with a safe environment and experience, both during and after your tour. Heart & Sol Tours does offer Door to Door service (defined as; when and where it is feasible, Heart & Sol Tours will return individuals or your group to their pick up point). If you or your group are to be picked up at a central location and you are planning to consume alcohol while on tour; Heart & Sol Tours strongly suggests that you make prior arrangements to have a designated driver pick you up after the tour (i.e. a friend, family member, taxi, public transportation etc.). In the result that this cannot be arranged, Heart & Sol Tours will, for a nominal fee, return you to your home/hotel. Please, do not drink and drive.

Other information

Venues and prices are subject to change.  Some venues and attractions operate seasonally and may not be open during your chosen tour’s date and time.  Whenever possible, Heart and Sol Tours will inform you of venue closures at time of booking.  While we make every effort to operate your tour as booked, in the event of circumstances beyond our control, we reserve the right to make substitutions as required. Your reservation assumes release of liability, waiver of claims and the assumption of risks and indemnity.

There is no open alcohol permitted in any Heart & Sol Tours Vehicle at any time!